Terms of Service
Terms of Service
Last updated: April 2026
Welcome to Sprinklers and Fittings Online (sprinklersandfittingsonline.
These terms are governed primarily by the policies of IB International Pty Ltd, which have been created from careful assessment of the laws of Australia, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL). Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies you may have under applicable law where doing so is prohibited.
1. About Us
Sprinklers and Fittings Online is an Australian-based online retailer specialising in sprinkler systems, irrigation fittings, and related products for farming, mining, landscaping, and commercial applications. For business and contact details, please see Section 15 of these terms.
2. Eligibility
By placing an order on our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are placing an order on behalf of a business or other entity, you confirm that you have the authority to bind that entity to these terms.
3. Products and Descriptions
We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing on our website are accurate and up to date. However, we do not warrant that all product information is free from error. Colours and dimensions shown on screen may vary slightly from the physical product due to monitor settings and photographic limitations.
If a product you receive does not match its description in a material way, please refer to our Refund Policy for details on how to make a claim.
4. Pricing and Payment
All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices are subject to change without notice, but any price changes will not affect orders that have already been confirmed.
We accept payment via the methods displayed at checkout. Payment must be received in full before an order is dispatched. We reserve the right to cancel any order where payment cannot be verified or where we reasonably suspect fraudulent activity.
In the event of a pricing error (for example, a product listed at a significantly incorrect price due to a system or data entry error), we reserve the right to cancel the order and issue a full refund. We will notify you if this occurs and give you the option to reorder at the correct price.
5. Orders and Acceptance
Placing an order through our website constitutes an offer to purchase, solely under the Terms and Conditions of IB International Pty Ltd. An order is not accepted until we issue an order confirmation, invoice, or dispatch notification. We reserve the right to refuse or cancel any order at our discretion, including where:
- The product is out of stock or discontinued
- There is a pricing or product description error
- We are unable to verify payment or delivery details
- We reasonably suspect the order is fraudulent or for the purpose of resale without our consent
If we cancel your order after payment has been taken, we will issue a full refund to your original payment method.
6. Shipping and Delivery
We aim to dispatch orders within the timeframe stated on our website or at checkout. Delivery timeframes are estimates only and are not guaranteed. No liability is accepted for delays whether caused by couriers, postal services, incorrect delivery details provided by you, or any circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery to the address you specified at checkout, or ex works if collected by you or your carrier. If you nominate a delivery authority (such as leaving at the door or with a neighbour), you accept the risk of loss or damage once the item is left as directed.
For large or heavy items, delivery may be to the nearest accessible ground-level point. If special delivery arrangements are required (such as site delivery for mining or farming locations), please contact us before ordering to confirm availability and any additional costs.
7. Returns and Refunds
Our returns and refund process is set out in our Refund Policy, which forms part of these Terms of Service. In summary:
- You are entitled to a remedy if a product has a major or minor failure
- We do not offer refunds or exchanges for change of mind
- All claims must be submitted in writing with proof of purchase and supporting evidence
8. Consumer Guarantees
Our goods come with guarantees under IB International Pty Ltd policies Terms and Conditions, as set out in our Refund Policy.
9. Product Use and Suitability
Our products are designed for use in irrigation, water supply, and related applications. It is your responsibility to ensure that any product you purchase is suitable for your intended use, environment, and compliant with any applicable regulations, codes, or standards for your industry or location.
Unless we have agreed in writing that a product is fit for a specific purpose you have made known to us before purchase, we do not warrant that a product is suitable for any particular application beyond its general intended use as described on our website.
Where products are used in agriculture, mining, or industrial settings, you should ensure that installation is carried out in accordance with manufacturer instructions and any relevant Australian Standards. Improper installation or use outside of product specifications may void any warranty and is not covered under our Refund Policy.
10. Limitation of Liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these terms, our website, or any product purchased from us is limited to the purchase price of the relevant product.
To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of profit, loss of revenue, loss of data, crop loss, production downtime, or water damage arising from product failure, whether based in contract, tort, negligence, or otherwise.
This clause does not apply to liability reasonably sought and underwritten for duty of care product and public liability preservation in good faith.
11. Intellectual Property
All content on our website - including text, images, logos, graphics, product descriptions, and page layout - is the property of IB International Pty Ltd, Sprinklers and Fittings Online or its licensors and is protected by laws. You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent.
12. Website Use
You agree to use our website only for lawful purposes. You must not:
- Use our website in any way that breaches any applicable law or regulation
- Attempt to gain unauthorised access to any part of our website, server, or any connected database
- Use automated tools (such as bots, scrapers, or crawlers) to extract data or content from our website without our written permission
- Introduce any viruses, malware, or other harmful material to our website
- Use information obtained from our website to contact us or our suppliers for unsolicited commercial purposes
We reserve the right to restrict or terminate your access to our website at any time if we reasonably believe you have breached these terms.
13. Privacy
We collect, use, and store personal information in honorably. The personal information we collect (such as your name, email, shipping address, and payment details) is used solely for the purpose of processing your order, communicating with you, and improving our services.
We do not sell or share your personal information with third parties except where necessary to fulfil your order (for example, providing your address to a courier), where required by law, or with your consent. For full details, please refer to our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business practices or the law. The updated terms will be posted on our website with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated terms. We recommend reviewing these terms periodically.
15. Governing Law and Disputes
These terms are governed by the laws and jurisdiction ordained solely by IB International Pty Ltd and its representatives at the time of any dispute.
If a dispute arises, we encourage you to contact us first so we can attempt to resolve the matter directly.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: info@sprinklersandfittingsonline.com.au
Website: sprinklersandfittingsonline.com.au