Terms & Conditions

GENERAL TERMS & CONDITIONS FOR USE OF THIS WEBSITE

Ibinternational.com.au is a website of IB International Pty Limited (Website) that allows consumers to browse, select and purchase products from IB International, Pty Ltd ABN 52 113 133 412 (IB International Website). In the context of this website, “we”, “our” and “us” means Ibinternational.com.au and “you” and “your” means you, the user or customer of this website. Use of the IB International Website is subject to acceptance of these Terms and Conditions.

 Disclaimer and Liability

Every effort has been made to ensure the information contained on the Website is correct, however IB International makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis. We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. All depictions contained on the website are a guide only for illustration purposes. All specifications required should be outlined clearly in your request for quotation and confirmed within your acceptance of quotation. Actual products supplied may be different to those depicted as a guide which includes their size and or colour. Use of this website is on an “as is” basis and is entirely at your risk. IB International, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

Privacy

IB International takes the security of your personal information very seriously. For more information please see our Privacy Policy.

Personal Information & Age Restrictions

In order to purchase products from the Website, you will need to create an account prior to making a purchase.  As an account holder you are required to provide IB International with accurate personal information. Provision of another person’s details as your own will not be deemed acceptable. You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under 18. By placing an order with us through this website you acknowledge that you are over eighteen (18) years of age. Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.

Credit Card Information & Payment

Credit card information collected for the purpose of payment of products purchased at IB International will be stored securely using a PCI DSS compliant solution. When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide. Provision of credit card information as payment for the product/s constitutes an agreement of your purchase of the selected product/s. You must not pay or attempt to pay for product/s using fraudulent credit card information. The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.

Security of Your Account

If you create an account with IB International you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password. Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details. You must notify IB International if at any time you believe someone has access to your password. 

 Pricing and GST

All prices on the Website are quoted in Australian dollars and include GST but do not include postage/delivery charges which will depend on the destination. All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

Customer Communications

IB International will communicate with you about your order and the purchased product using email. Account holders must provide a valid email address to IB International for this purpose. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing. From time to time, IB International will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by editing your newsletter settings under My Account or using the unsubscribe function in the electronic marketing communication. The nature of Internet communications means that communications may be susceptible to data corruption, interception and delays and you agree that unless proven otherwise we are not responsible for any such occurrence.

Quotations

IB International reserves the right at any time to accept or refuse to provide quotations for any reason. IB International also reserves the right to require additional verifications or information from the party requesting the quote before providing a quote. A receipt of an electronic or printed copy of this quote request does not confirm IB International’s acceptance to sell.

Quotations provided by IB International:

  1. Shall not be transferred, shared, or provided to any third party.
  2. Are valid for 30 days from date of issue.
  3. Once a quote has already passed the expired date, IB International reserves the right to cancel the quote without having to notify or receive an approval from customer. We appreciate it if customer could let us know if they no longer require the quote by email or by letting us know via the online quote acceptance or rejection.
  4. Once a quote has been confirmed by IB International, then the prices in the quote will be confirmed as the final agreed price. A quote is confirmed as 'final' as soon as IB International and the customer both agree with the final price after any last changes requested by customer.
  5. Quotes are based on the cost at the time the quote or estimate is given. If you later require any changes to the quotes, and we agree to the changes, an amended quotation will be provided.  
  6. Once the quote has been confirmed and converted to an order, the order will be subjected to our normal Terms & Conditions of sale.
  7. The general turn around time for a quote request to be actioned is usually 1 (one) working day, however, IB International will use its best endeavours to minimize this wait time. In the event that a quote is required urgently please let us know so that we can respond to it accordingly.
  8. When a special price or discount offer has been applied to a quote, no other special promotion, discount or bonus offer will be applicable.
  9. In the event that products in the quote are subjected to any price and supply fluctuations that is outside of our control we reserve the right to update the price and product in the quote accordingly. If a product has undergone a price drop or a price increase, the quote will then be adjusted accordingly. If there is a product that is no longer available, the product will then be replaced or substituted based on customer's request and is subject to their final approval. 
  10. While we endeavour to honor every price quoted, if there is a price increase that is beyond our control, we reserve the right to increase the price as necessary. 

Ordering Product

You can place an order only by clicking the “Add to Cart” button. When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions. We will issue you with an Order Number by email after we have received your offer to purchase. We will notify you when we process your order by sending you an Order Confirmation and tax invoice via email. If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.

Order Cancellations

You may cancel you order or parts of your order before the order is dispatched by IB International. We will not charge you for the orders cancelled nor will we charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order. IB International will receive some goods back into stock from Dealers with whom a previous agreement was made to that effect. These returns will incur a restocking fee, and freight must be met by the customer. IB International also reserves the right to cancel your order if:

●      You provide an unauthorised credit card;

●      We are unable to process payment on the credit card provided;

●      You provide invalid personal details;

●      The product has become unavailable.

 IB International will notify you before cancelling your order.

Delivery

IB International arranges for the deliveries within Australia and overseas. You will be provided with an estimated delivery time when you checkout from placing your order. The estimated delivery times represent working days - Monday to Friday excluding public holidays. Normal delivery is within one (1) to fourteen (14) working days from the date of payment of your order, depending on freight services to your locality, and the time of receipt of your order. We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control. We encourage you to visit the My Account section on our website to view the delivery status of your product. If your product has not arrived within the estimated delivery time, please contact us.

Passing of property

Property in the product passes to you upon receipt of the product by you.

Warranties – Manufacturers Warranty

Some product sold by us are serviced and supported by their manufacturer in accordance with its warranty terms.

Warranties – General

Where a product is damaged through no fault of your own when delivered to you, please contact us immediately.  If freight has been organised by us and on-charged to yourself then we will pursue the compensation through our insurances on your behalf if applicable. IB International reserves the right to process any warranty claims in line with our policies. This may include compensation through our insurances, replacement of product, or other. If your purchase was ex works we are unable to offer any compensation for transport damage. We advise you to take care with your choice of freight carriers and your insurances applicable.  Our response will depend upon the product and any insurances applicable. For all product sold we provide warranties and conditions required by law. This means we warrant that the product: is of merchantable quality, that is, the product reaches a basic level of quality given the price of the product and any description that is provided with the product is fit for the purpose or job for which it is normally supplied as closely as artwork allows matches any description provided on our website or on labeling or packaging is free from defects and faults. It is also a condition of sale that the product is clear of finance or encumbrances and you will have free title to it. If the product does not fulfill any of these warranties or conditions then you may be entitled to a refund or other compensation from us. IB International is proud of our 'Best Brands Best Support' customer service policy aimed at ensuring that all our goods are despatched in good condition.

Compensation Policy

For product advertised and sold with a manufacturer’s warranty, please contact IB International Pty Ltd directly so that we may process any claims on your behalf.  We take our reputation seriously and will pursue this matter with you to the full extent of applicable warranty.  It is our responsibility to assess in most instances whether correcting any issues is performed through any or none of the following actions: 

●     replacing the product,

●     having the product repaired or

●     issuing a refund or credit for the product.

Making a Claim

To make a claim you must:

●     provide us with a copy of your tax invoice

●     describe accurately the problem you have encountered and provide evidence to support your claim

●     state whether you are requesting a replacement, repair, refund or credit

Return of Product

Where Customer Service has determined that, on the facts you have provided, a claim should be granted you will be issued with an Authorised Return Number (ARN). Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by IB International. Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.

Refunds or credit

Where a warranty claim is granted any refund will include all costs covered by that specific product warranty.  Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs, unless accepted by IB International specific to the claim. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.

Replacement

Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.

Exceptions

We do not provide a refund, credit or exchange if you have:

●     changed your mind, decided you no longer want the products or just don’t like them, or found that products are the wrong size or colour;

●     found you can buy the same or similar products elsewhere for a cheaper price;

●     had a defect drawn to your attention before you purchased products, for example, when products are clearly labelled as seconds or faulty.

Links

The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

Disputes

This contract will be governed by the laws of Queensland, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

Copyright

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of IB International its suppliers and/or licensors, unless expressly indicated as otherwise. The Website content is protected by Australian and international copyright and trade mark laws. You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by IB International. You must not frame or embed in another website any of the material appearing on this website without our prior written consent. You may store a reproduction of the content on the Website on your local computer for the sole purpose of viewing the content; and print hard copies of the content for the sole purpose of viewing and purchasing products but not for any other use, including commercial use.

Changes to Terms and Conditions

IB International reserves the right to change these Terms and Conditions of its service without informing you. The Terms and Conditions for existing orders shall be upheld by IB International. You should check our Website periodically for any updated Terms and Conditions.

Contact Us

You can find our contact details on our Contact Us page.

IB International Irrigation © 2015