Privacy Policy
IB International Privacy Policy
Introduction
This web site is subject to the National Privacy Principles under the Australian Privacy Act 1988 {as amended by the Privacy Amendment (Private Sector) Act 2000}. This Privacy Policy explains in general terms how we protect the privacy of your personal information under the National Privacy Principles. This Privacy Policy outlines how IB International manages information collected through the use of its website and it will apply to any personal information you provide to us when registering with us and contacting us.
What Information Do We Collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us.
As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume that you have given consent to the collection of all information you have provided to us for use in accordance with this Privacy Policy, unless you tell us otherwise.
How We Collect Information
We may collect personal information about you when you visit our website, when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), or when you have contact us in person. We will not collect any personal information without your consent.
How We Use Your Personal Information
We generally collect your personal information for the following purposes:
- To facilitate your access to our website, products and services
- To deliver products you have ordered from us
- To conduct marketing activities
- To provide you with information about our products and services
- To seek your opinion on our products, services, marketing and website.
Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to develop a profile of who is using our service and what their interests are which assists us in offering products to suit the needs of the users of this website.
We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:
- you have consented
- you’d expect us to or we have told you we will
- it is required or authorised by law
- it will prevent or lessen a serious and imminent threat to somebody’s life or health or
- the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
Use of email addresses
If you have provided us with your email address for inclusion in mailing lists, we may use your email address to send you the following types of email messages:
Occasional updates about our products and services
Email newsletters
These email messages are sent only when the recipient™ consent has been obtained. You may decline to receive email communication from us or request to unsubscribe from the email communication by emailing us using the email address provided with the above email messages.
We do not share your email address with other organisations for them to market their products or services to you. When we hire vendors to deliver emails to you on our behalf, they cannot use your email address for any other purpose.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a product that you purchased. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:
* Deliver products purchased from this website
* Provide electronic funds transfer services, credit card account processing and related services
In these situations, the third party contractor is strictly prohibited from using any personal information about you except for the specific purpose for which such information was supplied.
Access & Correction of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information. We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with within in a reasonable time. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you
Security of Your Personal Information
We will securely hold your personal information and we will not trade, rent or sell it. We will take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, passwords, anti-virus software and email filters act to protect all our electronic information. We take all necessary measures to ensure the security of hard-copy information.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
* Email:
* Phone: 07 3348 8300
* Address: PO Box 5481, Manly Qld 4179
Changes to This Privacy Policy
We may amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on www.ibinternational.com.au, so please visit this page periodically to ensure that you have our most current Privacy Policy.